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Thank you, your claim has been successfully received.
Our team will contact you shortly to guide you through the next steps. In the meantime, feel free to reach out if you have any questions.
Your claim is being processed.
Our team will contact you as soon as possible to guide you through the next steps.
For any questions, you can reach us at
Monday to Friday from 9 a.m. to 5 p.m. (EST)
Frequently Asked Questions – Claims
How long does it take to process a claim?
In general, a claim is assessed within 24 to 48 business hours once all the information has been received.
Do I need to obtain authorization before making the repairs?
Yes. Authorization must be obtained by the repair shop before starting the repairs, otherwise the claim may be denied.
Do I have to pay anything?
That depends on your contract. If a deductible applies, it must be paid to the repair shop. Some contracts include the “No Deductible” option.
Can I choose my own repair shop?
Yes, as long as the repair shop is licensed and recognized. Make sure they communicate with KM+ for the authorization process.
What should I do if my claim is denied?
If your claim is denied, you will receive a detailed explanation. You can always contact us for more information or to request a review if necessary.