Information we collect
The information KM+ collects depends on how you interact with us. We collect only information that is reasonably required to provide, administer, protect and improve our services.
- Contact information such as your name, mailing address, email address and telephone number.
- Vehicle, contract and coverage information, including a VIN or other vehicle identifiers when required.
- Information and documents you provide in connection with a claim, support request, partnership inquiry or other KM+ service.
- Account, transaction or payment-related information when required to administer a service or contract.
- Technical information such as IP address, browser or device information, usage data and diagnostic information used for website operation, security and performance.
How we use information
KM+ uses personal information only for legitimate business purposes and to the extent reasonably necessary for those purposes.
- Administer contracts, coverage, claims and customer support.
- Respond to requests and connect customers or dealers with the appropriate KM+ team.
- Verify identity, prevent fraud, protect systems and manage operational risk.
- Operate and improve our website, digital tools, communications and services.
- Maintain appropriate business records and meet legal, regulatory, audit or contractual obligations.
- Send service-related or, where permitted, promotional communications in accordance with your preferences and applicable law.
Consent and your choices
Where consent is required, KM+ obtains it in a manner appropriate to the sensitivity of the information and the purpose for which it is collected. You may withdraw consent subject to legal or contractual restrictions and reasonable notice.
Withdrawing consent may limit our ability to provide a requested service, administer a contract or respond to a request where the information is necessary for that purpose.
When information may be shared
KM+ does not sell personal information. Information may be shared only when reasonably necessary for the operation or administration of KM+ services, or when disclosure is permitted or required by law.
- Authorized dealers and business partners involved in administering a contract, claim or requested service.
- Service providers that support hosting, communications, analytics, security, customer service, automation or other operational functions under appropriate confidentiality and security obligations.
- Professional advisors such as legal, accounting or audit providers where necessary.
- Government authorities, regulators or other parties where disclosure is required by law or valid legal process.
Service providers and processing locations
Some service providers may process information outside your province or outside Canada. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction. KM+ uses contractual, organizational and technical safeguards appropriate to the circumstances.
Retention and safeguards
KM+ retains personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records and to meet legal, regulatory or contractual requirements.
We use administrative, technical and physical safeguards appropriate to the sensitivity of the information. These may include access controls, secure transmission, credential restrictions, monitoring and service-provider controls. No system can be guaranteed completely secure.
Cookies and website technologies
Our website may use cookies and similar technologies for essential operation, security, preferences, analytics and performance. Where required, non-essential technologies are subject to the choices presented through the applicable consent or preference tools. More detail is available in the KM+ Cookie Policy.
Access, correction and deletion requests
Depending on the laws that apply to you, you may have the right to request access to personal information held about you, ask that inaccurate information be corrected, obtain information about how it is used, or request deletion where applicable.
KM+ may need to verify your identity before completing a request and may retain information where required or permitted by law, including for contract administration, fraud prevention, legal obligations or legitimate recordkeeping purposes.
Privacy questions and requests
Questions about this policy or requests concerning personal information can be directed to KM+ using the contact information below.
Changes to this policy
KM+ may update this policy to reflect legal, operational or technological changes. The current version and its latest update date will be posted on this page. Where appropriate, additional notice may be provided for material changes.